We customise each and every live art piece to maintain the uniqueness of the product. Hence, we work along with our customers and understand their requirements better. We only dispatch the order once we are certain that it is what our customers required. Hence, all our sales are final and we do not offer refunds, returns or exchange.
All our creations are made with living plants which are perishable. We provide instructions on how to look after the plants and have easy platforms of communication established should our customers have any query or concerns. The receiver or the customer is solely responsible to follow the care sheet and condition of the live art piece once it is handed over, this will be considered a final sale.
We provide the plant information in advance which would help you decide if you would like to purchase it or not before the order is processed. Growth or propagating of the plant or the life of the plant cannot be guaranteed as it is a living thing.
Stem and Leaves Flowers Trading L.L.C cannot guarantee the pictures to look exactly like the real piece as every plant is different and is unique. We may also use a variety of certain types of plants after approval of the customer if we are unable to get the exact plant.