What is custom design live art?
The concept is to create a piece from scratch considering the customer's budget, requirement, individual taste and ideas. A design can be sent to us by other sources for reference purpose only as similar material and plants may not be available in the UAE.
Do you also use fresh flowers?
We only use fresh flowers in our creations as per the customer’s request.
I am interested in ‘My Zen’ concept, how should I proceed?
We will discuss the project after viewing the space dedicated to the concept, taking our customer’s liking and budget into consideration.
How long my plants will last?
Just like any other living things plants will require care, attention and maintenance. The better the care the longer the life, though some plants are seasonal.
How long will my order take?
Minimum 2 days of notice is required for single piece order and 2 weeks advance notice prior to any event or if more than 5 pieces are ordered.
How can I place an order?
Contact us via email to firstname.lastname@example.org , WhatsApp or call on +971502937772 , message us on our facebook page mygreendubai and tell us exactly what are you looking for.
What are the payment options?
Currently we only have cash on delivery option available.
What is your refund or return policy?
Unfortunately as we are dealing with living plants, refund or return policy does not apply.
Do you offer after sale services?
Yes we do. Most of our live products are delivered with an information sheet explaining how to take care of it. But if required we will be more than happy to answer any queries you may have regarding your purchase via email to email@example.com, WhatsApp or call on +971502937772. Depending on the nature of purchase we offer weekly/monthly maintenance for additional cost. (More applicable to My Zen concept and higher value purchases)
How do I receive my order?
Delivery in Dubai is free on minimum order of 200 AED. Orders below 200 AED will have a 50 AED charge. We deliver for free in other Emirates on minimum order of 500 AED. Orders below 500 AED will have a 150 AED charge.
*You do have an option to pick up your purchase which will be co-ordinated accordingly.